It’s Not Just About Knowing Signs

This article originally appeared at i711.com on June 29, 2006, and was updated on August 28, 2013.

On the first day of my American Sign Language (ASL) class years ago, I found it puzzling that many of the students signed with their mouths shut in a tight, horizontal line, with not one natural movement. This was a level two class, so these students weren’t new to the language. I asked each of the students who their ASL I teacher had been. It turns out that this teacher—who was deaf and from a deaf family—had told them that they were to never move their mouths when signing, not even for descriptions (CHA, OO, et cetera). It took me the rest of the semester to undo this.

As someone who teaches from time to time, I’m always fascinated by those who believe they can teach ASL but are sorely unqualified. I taught my first ASL class when I was 18, and I shudder to think of my lack of teaching skills back then. I had absolutely no formal training in the language, other than having signed all of my life. Even though two people in that class have gone on to become top-notch interpreters, I cringe at how I conducted class back then. Over years, with age and experience, I’ve come to see that the requirements of teaching any language are, in a nutshell: fluency, attitude, teaching skills and experience (and that spells out FATE, I know).

Fluency is a must for teaching any language. Many of us have horror stories of people—deaf or hearing—who think they’re fluent enough to teach ASL. In 2005, an interpreter came to my doctor’s appointment. She was outfitted in jeans and a hooded sweatshirt jacket, hardly proper attire for an interpreter. Her signing skills were mediocre, but I was so sick that I only cared about getting medicine from the doctor. After some polite chatting, she asked if I would be part of a panel for the advanced ASL class she taught. I asked her to repeat, to make sure I understood right; this woman—obviously not fluent in the language—was teaching ASL to hearing people who trusted her to be fluent? She said, “It’d be great to have you; we have a panel about deafness every year and this is the first time I’ve been able to find a deaf person.”

The consequences of someone not so fluent in ASL teaching the language are far-reaching: future teachers and community members have to retrain these students, if possible. The students then go out into the world mistakenly thinking they’re fluent and go on to maybe interpret or teach deaf children. Then deaf children or consumers deal with mediocre signing skills… and then the students are puzzled by why they get criticized if their teachers said they were fluent. And so on.

Then there’s attitude. This is critical; attitude can make or break the learning process. The teacher has to love the language and be willing to share what he knows. The teacher has to really embrace teaching. And he has to be open to new ideas, since language is always changing. It doesn’t matter if the teacher’s relatives are deaf, if he is deaf or hearing, or if he is astoundingly fluent in the language. It’s a no-brainer; attitude is what motivates students to come to class.

Next is the issue of teaching skills. So many signers think they can teach the language because they’re fluent in it and have a good attitude. What often happens is that the teachers come to class, teach vocabulary from a book and then administer tests. Nothing more. That’s a recipe for failure. ASL programs need to have a curriculum in place, with a strong support system. At one ASL program I taught in, I had no curriculum to work from, nor did I have any supplemental materials other than the textbooks I was given.

The next semester, I started teaching at a different college and was blown away by its resources. There were four file cabinets, four drawers each, with materials for each week of each course, at each level of ASL. The support system at this college, along with the incredible leadership of the program coordinator, taught me more than I could have ever learned in any other program. This is why I think training workshops like those offered by the Signing Naturally creators are so essential. Workshops like this teach a curriculum that emphasizes language and culture, rather than just vocabulary.

Finally, there’s experience. What this refers to is the Deaf experience. In a discussion on this topic, ASL instructor John Pirone of Massachusetts pointed out that if two candidates — one Deaf, one hearing — possessed each of these components, the Deaf teacher likely would be  more qualified. This is because the Deaf teacher has the “Deaf experience”–that is, s/he lives life as a Deaf person, and is more likely to teach the language’s and community’s nuances that even the most culturally-knowledgeable hearing teacher cannot.

Learning a language, obviously, is also learning the culture, boundaries, and the nuances of the community that uses the language. I’m not really saying anything new here, but it still amazes me how many people lack the FATE components of teaching. It’s important to recognize just how much impact  ASL teachers have so upon the community at large, often more than they’re given credit for.

The local ASL teacher at the high school here, who is a CODA, has hundreds of students in her ASL classes each year, so it’s only natural to assume that the impact she has upon deaf people here is minimal given the volume of her work. The opposite is true: even with this sheer number of students, the impact she’s had upon the community is phenomenal. I go to the food store, restaurants, gas stations, even the car dealership, and people there sign because they took her class. This is why it’s so crucial to ensure that an ASL teacher has all of the FATE components. Such ASL teachers make this country become just a bit more harmonious.

Copyrighted material, used by permission. This article can not be copied, reproduced, or redistributed without the written consent of the author.

Bad Business: Not a Deaf Thing

Yesterday, on Facebook, I was disheartened to see two posts by deaf people lumping deaf people into a negative category. The first post said,  “Supporting a deaf owned business is one thing and getting ripped off by one of your own is another thing. We need to ‘out’ those who take advantage of their own people and any other people.”

The other said “. . .hearing people won’t understand any Deafy English. That’s why we have to approach them properly after we write…and hire hearing editor to edit them out [italics added]…”

The second post was in reference to a letter sent by Alison Aubrecht, who is deaf, to Delta Airlines. This letter was put together by Alison and T.S. Writing Services — a company I own. All my writers and editors are deaf or hard of hearing. I’m not sure if the person posting this comment about hearing editors realized that the letter had been developed and edited by all deaf people — either way, her comment was audist.

As a business owner who is also deaf, I’m always frustrated when people say, and believe, bad service is a “deaf thing.”  So many of us quickly badmouth deaf business owners or employees simply based on our experience(s) with them and/or what people say.  Even I have been guilty of this. This may be in part due to our community’s close-knit nature and how everyone knows everyone. Yet, we must be careful. The more we badmouth other people and say that it’s “nothing new about deaf people doing this,” the more we shoot ourselves in the foot. If we tell the world that deaf people are not to be trusted, then how can we expect the world to trust us?  We cannot proclaim that “deaf businesses and workers are rip-offs” and then expect the world to see us as the exception.

Ask deaf people to name other deaf people who are bad to work with or rip-offs, and you’ll get a list, especially those involved with the recent video relay service fraud mess. Yet the list of successful deaf business people and leaders is unquestionably  longer. Besides, if you go online and do a search on bad business practices, I can guarantee—yes, guarantee—that there are millions of people who provide poor service…all hearing.  Just search for reviews or referrals of mechanics, cleaning services, HVAC installers, electricians, plumbers, interpreters, technicians or any other professional.

This is why there are so many websites that seek to expose bad business practices through customer reviews and referrals: Angie’s List and Yelp are two examples. There are also television shows that capitalize upon bad business practices, such as HGTV’s “Holmes on Homes,” Food Network’s “Restaurant Impossible,” and Bravo TV’s “Tabatha Takes Over.” Each of these shows has a renowned expert go to the place of business and take care of messes either left by previous contractors or in place by current business owners. Each and every show tells the backstory, and to date, I haven’t seen a single deaf person on any of these shows. News shows like “Dateline NBC” and “20/20” have often gone undercover to expose poor business practices by different professions. Guess how many were deaf? Not one (although deaf individuals or businesses providing poor services certainly exist).

Bad businesses are not a deaf thing. Bad service delivery is not a deaf thing. Bad business practices are not a deaf thing. Nor are they a black thing, a female thing, a Jewish/Muslim/Mormon/Protestant/Catholic/religious thing, a male thing, a gay thing, a hearing thing, a whatever thing. Bad service, bad business and other bad things happen in every community.

We cannot keep killing our own opportunities by labeling our own people who are trying to earn livings—even if dishonestly. Rather, we must address people who have wronged us directly. If enough people have been ripped off by an individual, it will eventually get out. Complaints can be made to the appropriate entities, and perhaps that person will learn from the mistake—or not. It is your decision whether to patronize a business again or not. Do it based on work quality, customer service, and other factors—not based on cultural, racial, or other identities.

By saying that bad service is common among deaf people, we are doing a major, major disservice to ourselves and all the other honest, hard-working business owners and employees who are deaf. Let’s simply call it for what it is: bad business — with nothing else attached to it.

Deaf-Owned Businesses: Graciously Handmade for You by Anita Kroll

First things first: I cannot sew.

My eighth-grade sewing teacher slapped my hand in frustration as she tried to show me how to move a needle through fabric. She was so aghast at how horrible my sewing project turned out, and told me never to sew again.

Good thing I have Anita Kroll, who runs Graciously Handmade for You. She’s made my curtains, Roman shades, house accents, baby mobile, bench cushions, clothes, children’s backpacks, and purses. Oh, yes, purses—including one made out of my grandmother’s skirt. How cool is that?

Red purseLet’s talk purses for a second. As a child, and even into college, I swore I’d never carry purses. Now, I can’t get enough of them. But they have to be practical—with specific pocket types and the right length to easily carry on my shoulder. They also have to be big enough for me to stuff a couple of diapers in while holding my keys, iPhone, wallet and whatever else my children deem necessary.

So when Anita began making purses for sale, I was ecstatic. See, she’s my mom. Aside from that obvious bias, over time, I started to realize that her purses were actually far better than the purses I bought in stores. I told her she should sell them along with all the other amazing things she makes. And she’s started doing so at her Etsy shop.

An interior designer from Cary, Ill., Anita started to sew when she was 10 years old so she could make her own clothes. (My grandmother doesn’t sew, either. Unless it’s hemming or sewing buttons back on…which makes her far better at sewing than me.) Over the years, it became a therapeutic hobby for Anita. “I love sewing because it lets me use my creativity and ideas, while also giving me the calmness and harmony we all need in our lives,” she says. “Like my daddy always said about me, when I was upset or worrying, I went to my sewing machine for comfort. I still do that.”

Baby sit-up donutAnita’s impressive product line-up includes everything from purses to handcrafted items to bench cushions to table runners to quilts. (The photo at left is a baby sit-up donut. My youngest absolutely loved hers when she was a baby.) She works hard to ensure that each product she makes is unique. “I use fabrics only once for each product. No two products are alike, whether it is different fabrics, different pockets, accents, appliqués and so on.”

Anita either chooses durable fabrics to incorporate, or uses fabrics that customers purchase or request. Customers can choose their colors, ask that Anita make items using specific fabrics, or request pretty much anything they want. ”Creating things is a way I express myself, and I strongly believe that handmade products last longer because they are carefully crafted every inch of the way.”

Burlap pillowAnita often uses her own patterns and systems for creating products, and intends to start selling her patterns on Etsy. “The problem I have now is I have way too many ideas and projects that I want to do. There’s not enough time in the world for me to do them all because I always prefer to do customers’ work first—which is a great problem to have,” she says with a laugh. “It makes me feel great that I can create things by hand, and they makes for super gifts that are of superior quality and last much longer.”

Anita’s shop is at www.etsy.com/shop/graciouslyhandmade4u, and she has a Facebook page at www.facebook.com/graciouslyhandmade4u.

Workshop: June 29, 2013 | Think of a Word, Quick! (New Jersey RID)

Think of a Word, Quick! 
New Jersey Registry of Interpreters for the Deaf, Eatontown, NJ

Trudy’s thoughts:

This workshop was filled to capacity, much to my happiness. It’s is one I have taught since 2000 in at least 25 locations around the nation.

Although the workshop has evolved over the years, the basic premise is always the same: use it or lose it. What I emphasize in this workshop is that one must use language in order to expand it. This seems like a no-brainer, but too many approach this from an academic standpoint rather than an everyday, basic perspective. To help drive this point home, I provide hands-on activities that help expand interpreters’ ASL and English vocabularies.  They’re activities that can be done anywhere, whether it be at home, on the train going somewhere, or even waiting at an appointment. They are such basic activities that I do all the time for my language development and expansion, because they really do work.

It’s also fascinated me to see how the very same reactions to the activities I present take place every time I do this workshop. It’s a wonderful sociological observation for me, and I always learn so much from those responses and coping strategies (because people who have attended my workshops know I never make the activities too easy–that’d completely defeat the point, right?).

This workshop is my all-time favorite workshop, and I hope to present it for many years to come.   Many thanks to the NJRID participants who made it so much fun, and especially for their kind words, openness, and willingness to discuss stumbling blocks in their interpreting work.

Evaluation comments:

Enjoyable. A combination of education and fun.

Excellent, and enjoyed the safe, fun environment.

Would love to have her back for a full workshop.

Hands down, one of the best workshops I’ve attended in a long time. Helped expand my thought process, made me think outside my habitual box, and made me laugh!

Great! So funny! Love your humor! Thanks.

Great workshop and practice I can use at home.

Good activities. They were fun!

Loved this workshop!! Would love an all-day version!!!

Workshop: May 30, 2013 | Making Your Case: An Online Course in Advocacy (ADARA)

Making Your Case: An Online Course in Advocacy (presented on behalf of Commission of Deaf, DeafBlind and Hard of Hearing Minnesotans)
American Deafness and Rehabilitation Association, Bloomington, MN

Trudy’s thoughts

This online courseMaking Your Case, is such a crucial resource. It is so useful for so many things, especially legislative advocacy. Best of all, the course, available in American Sign Language, text and open captions, is available to anyone at no charge. It includes inspiring stories from grassroots leaders and real-life case studies.

Typically, this workshop is anywhere from an hour to three hours and filled with activities, but ADARA had a lightning-round format for this year’s conference. This meant I had only 30 minutes to present a chunk of key information. The interpreters were fabulous, and so were the 100-plus participants. Hopefully they will bring this course back to their communities and encourage people to participate.

Evaluation comments

  • …good presentation!
  • Very energetic.  Great interaction.  Very valuable learning.  Thank you.
  • Great stuff…loads of good info quickly
  • …overall great presentation
  • Trudy was great!
  • Nicely developed training.

Leaving His Mark Upon Faribault: Olof Hanson (1862-1933)

This article originally appeared in Community Voice, March 2004.

One cannot help but marvel at the majestic designs of some of the buildings in Faribault. Driving through town, it’s easy to conjure up images of days long gone, buildings richly filled with stories. It is no wonder, then, that Olof Hanson, one of Minnesota’s very own architects, may have drawn inspiration from the buildings in Faribault as a teenager.

Born hearing on Sept. 10, 1862, Hanson became deaf at 12 years old due to harsh weather conditions.  When Hanson’s father, Hans, bought land in the Willmar area, the family decided to move to America. However, before they actually moved, Hans died suddenly in March 1874. A little over a year later, Hanson, along with his mother, older brother, and younger sister, finally arrived in Minnesota.

Hanson attended public school in Sweden, but he didn’t receive formal education in America until Minnesota School for the Deaf (MSD) Superintendent Jonathon Noyes learned of Hanson. Noyes contacted Hanson’s family, and the boy eventually enrolled at the school in early 1878, where he learned to sign and read. He has, in some of his writings and interviews, credited his years at MSD as being some of the happiest years of his life.

Hanson then headed to the National Deaf-Mute College (now Gallaudet University) in Washington, D.C., where he majored in architecture after some indecision.  He also learned several languages while there, including Latin, French and German, and was a great orator and debater. He was also involved with sports, and met his future wife, Agatha Tiegel, at the college, although they weren’t quite acquaintances until years later.

After graduating as the class valedictorian in 1886 with a bachelor’s degree, Hanson went to Minneapolis as a draftsman. The job had been arranged through his college roommate’s father, who was Senator William D. Washburn. While working in Minneapolis, Hanson earned a master’s degree from the National Deaf-Mute College in 1889. After Hanson moved with the firm to Omaha, he decided he wanted to study European architecture.

Spending ten months overseas, Hanson attended the Ecole des Beaux Arts in Paris and developed a friendship with renowned deaf sculptor Douglas Tilden, and took notes on various buildings in Europe. In addition to his studies, he went on tours of deaf schools, studying the methodologies of instructing deaf students at these schools while mingling with the deaf community in each country. These observations were submitted in a report to Minnesota educators.

After his trip, Hanson went to Philadelphia as a draftsman for the Pennsylvania Institute for the Deaf project. Next were Minneapolis and Duluth, where he worked on many projects, including the design for the North Dakota School for the Deaf.  However, economic factors led to Hanson’s unemployment. Superintendent Noyes offered Hanson a teaching position at MSD, and Hanson accepted. It was here at MSD that Hanson became friendly with Tiegel, although they didn’t marry until 1899.

After two years, Hanson established a private architectural firm in Faribault in 1895. His firm flourished in design of various community buildings, stores, churches, schools, and houses, mainly in the Faribault area. Some of the notable designs include Superintendent Noyes’ home, and the Charles Batchelder Residence – both in Faribault – along with the Jay Cooke Howard resident in Duluth..

In 1901, Mankato architect Frank Thayer asked Hanson to form a partnership, so Hanson moved to Mankato. With the success of their business and being given a project designing a courthouse and jail in Juneau, Alaska, Thayer and Hanson formed a new practice in Seattle in 1902. Hanson was unexpectedly left to run the practice solo when Thayer became ill and retired. Still, Hanson preserved, and stayed in Seattle for a few more years, being an active deaf community member and starting a Bible class.

Demand for architecture work again faltered during World War I. Hanson returned to the Midwest and worked in both St. Paul and Omaha in the drafting field. He still wanted to be in Seattle, though, so he returned in 1918, working as a draftsman for the University of Washington and working his way up to Landscape Architect.

During these years, Hanson felt the need to be involved in spiritual service to deaf people. He became ordained as a deacon in the Episcopal Church in 1924, then as a priest in 1929, and supported his ministry by continuing his work at the University.  He died in 1933 at the age of 71.

One of Hanson’s most remarkable architectural achievements is the Charles Thompson Memorial Hall in St. Paul, which became a historical landmark in 1994. According to the historical landmark nomination papers, Hanson never forgot the needs of his own people. “Because architect Olof Hanson himself was deaf, and he was designing a building for the deaf community, he incorporated in the building several features that specifically aided in its usage. The large windows, both bow and double-hung, on all floors and in the raised basement, were included to allow adequate natural light needed for efficient sign communication. The second floor assembly hall was built with lighting controls adjacent to the speaker’s podium. This arrangement allowed use of the lights to attract audience attention when beginning an event.”

The building, named after a deaf wealthy community leader, continues to stand proudly across the street from Merriam Park Library in St. Paul. It serves as a social and cultural gathering place for deaf people, ideal for banquets, meetings, weddings, and other social activities.

Hanson also designed Dawes House, the only building on the Gallaudet University campus designed by a deaf architect. Hanson Plaza and Dining Hall is named for Hanson’s wife, who was also the first woman to graduate from Gallaudet in 1893. Back in Faribault, the street leading to the Minnesota State Academy for the Deaf is named Olof Hanson Drive.

Hanson is revered and respected by alumni and students of the school, and by deaf people everywhere, for his accomplishments and remarkable influence upon local architecture.

Compiled from various reports and websites, including the Gallaudet University Archives, Merriam Park Post (July 1994), and Faribault Heritage Preservation Commission.

Copyrighted material. This article can not be copied, reproduced, or redistributed without the express written consent of the author.

Editorial: What a start!

Originally appeared in Silent News, October 2000.

A few weeks ago, I drove from Chicago to Mount Laurel, N.J., to start my new job here at the newspaper. I had gotten lousy directions off the web—so at 1:00 a.m., I was lost in a new town in a new state. I got fed up with driving aimlessly up and down Route 73 trying to find my hotel, so I decided to make a u-turn (turns out they’re very illegal in this area) and got busted by a local policeman. Luckily, he didn’t ticket me. Even so, he was dumbfounded about how to communicate with me, and kept trying to make me lipread with the sirens flashing behind his head. I gestured for him to write, pointing to the lights. He then shone his flashlight upon his face—keep in mind his car was next to my truck with the lights flashing directly behind his head—and said, “Does this help?”

After agreeing with me that lipreading was probably useless, he admitted he had no idea of where I was supposed to go either. So, I paged a friend back in Chicago and finally got the correct directions.

The hotel office closed at 11:00 p.m., so late arrivals were expected to dial a specific number to call someone to come and open the door. I had called twice prior to my arrival to confirm my late arrival, and was told both times that they would make alternate arrangements for me with absolutely no problem.

I arrived at my hotel only to find that the office did not leave a note or key for me.

So, here I was, at 2:00 a.m., stranded.  I dialed the number repeatedly and stared blankly into the receiver each time, hoping that the other person would realize there was someone at the door. No luck. I once again used my pager (how did I ever survive before I got my pager?) and had someone call the office for me. At 2:30 a.m., I finally got the key to my room—and didn’t get to bed until 3:30 a.m. because of unloading my car, getting settled in, and trying to relax a little.

A few hours later, I started my first day at Silent News.

In thinking about that night, I’ve come to realize that even though we’ve come a long way in accessibility and equality, we’ve still got a lot of ignorance and inaccessibility going on. And that ignorance makes for a lot of frustration, especially at 2:00 a.m.

Even so, Silent News has been there for many of these changes or frustrations for the Deaf/Hard of Hearing community, and for many of the milestones in my life.

I started reading Silent News when I was a young child. I can’t really remember how or where. Maybe my parents subscribed, or I read it at school. Either way, I remember regularly checking the magazine rack in the “hearing impaired office” (as it was known back then) at my high school to see if Silent News or any other publication of interest had arrived. I would sit and pore through those publications inch by inch, drinking up every bit of information—and dreaming about where I would be going in the community. This was how I learned about our deaf leaders, our deaf people, and our events, and I would then share the information with the other 75 deaf students at my school.

That thrill of learning, that thrill of dreaming, and that thrill of reading about someone or someplace you know is something I hope to revive with Silent News. Even with all the instant news we receive through e-mail, the web, and TV, there’s still nothing like the feel of a new issue of Silent News that you can sit and read.

Silent News will be going through some changes. You may like them. Or you may not. Either way, we hope to have more original stories, more variety in our stories, and a more uniform look.

We want to make sure you get your money’s worth, and enjoy our paper. Also, if you’re interested in writing for us, we would be thrilled to have you on board.

I also need you to tell me what fonts you like or don’t like. What pictures do you want to see more of?  What stories would you like to see? What don’t you like? (By the way, we will be changing our logo in time for the next issue, hopefully—keep your eyes open for that!)

I’d also like to be able to have more diversity in our writers. Not all of our writers will be on a regular basis. Some will write only a few times a year, and others will write on a monthly basis. But I think you’ll agree that each brings a unique perspective to the newspaper.

Please know that this is your newspaper. I want to  produce a newspaper that meets your expectations.

Most of all, I hope to be able to make a difference for another person just like that Deaf child I was years ago.

Copyrighted material. This article can not be copied, reproduced, or redistributed without the express written consent of the author.

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