The boy at Target

As I sit here working well past midnight, I can’t stop thinking about the most random encounter at Target last Saturday that lasted all of three or four minutes.

My family and I had just arrived at the store, and my younger two were throwing hissy fits over having to sit in the cart (control, folks; carts are how we control our younger kids in stores). My oldest two were pushing each other and giggling. As I attended to the youngest — deeeeep into her terrible twos, which means she screams bloody murder if we try to make her do anything — I saw a father with two kids walking by. The oldest, an adorable boy with the cutest black-rimmed glasses, shaggy short hair, and a green shirt (soccer game, maybe?), kept staring at us. I ignored him at first thinking he was just some hearing kid fascinated by our ASL or our unruly children. But then I looked up, and suddenly noticed his hearing aids with the coolest green ear molds. He had stopped in his tracks, and was watching us intently.

I was trying to calm my daughter down while my husband was herding the other three. As I looked down at my daughter, I could see, and feel, the boy staring at us from maybe five or ten feet away. He seemed to be eight or nine. His father and sibling had already gone into the dollar bins area, and he was standing there, staring at us with so much interest. As I got my daughter happily comfortable in her seat, I mentally debated about how to react to the boy’s gaze. Should I ignore him? Does he know sign language? What if I try to talk to him and his dad gets upset? What if he doesn’t sign and doesn’t understand what I say? What do I do? Are my kids ever going to calm down?

I glanced back at him and gave him a big smile as I snapped my daughter’s cart belt into place. “Hi!!” I signed, looking at him directly.

The biggest smile came over his face as he excitedly signed back, “HI!” Just then, his father came back, looking a bit unhappy at his talking to us. The boy looked reluctant about having to join his family, glancing back at us twice as he walked off. I hoped to see him again in the store so I could talk a bit more with him, but I never saw him again.

I’ve been thinking about him a lot since then. The look on his face was so filled with hunger and hope. It’s a look I’ve seen a million times before, usually on the faces of deaf children (or even adults) meeting other deaf people for the first time. It’s the look of realization that they’re not the only deaf person in the world, that signing is perfectly acceptable and natural, that we’re all incredibly ordinary people just like them. I am so grateful that I have never felt like the only deaf person in the world, because I’ve always had deaf role models around me from day one of my life. I’ve never gone a single day in my life wondering what other deaf people were like or if they even existed.

I’ve also been thinking a lot about my children and their unfiltered, unlimited access to communications 24 hours a day at home and in school. They will not realize for years to come just how fortunate they are, just like my husband and I didn’t realize how fortunate we were to have deaf families and 24-hour access to sign language. I’m extremely grateful that I can chat with and listen to my kids, especially their references to poop and boogers. I’m also fortunate every single person in my household can argue, joke, and love each other without a single communication barrier, even if it means we (namely me) have to be careful what we say at the dinner table because every word we say gets repeated the next day in school, thanks to my children’s eagle eyes.

I hope that the boy in Target is in an environment where he can sign freely and can be as deaf as he wants to be, to whatever degree. Maybe all my assumptions are wrong, and he’s perfectly happy. I just wish I had paid more attention to him once I realized he was deaf. And I so wish I had said hi sooner.

Bad Business: Not a Deaf Thing

Yesterday, on Facebook, I was disheartened to see two posts by deaf people lumping deaf people into a negative category. The first post said,  “Supporting a deaf owned business is one thing and getting ripped off by one of your own is another thing. We need to ‘out’ those who take advantage of their own people and any other people.”

The other said “. . .hearing people won’t understand any Deafy English. That’s why we have to approach them properly after we write…and hire hearing editor to edit them out [italics added]…”

The second post was in reference to a letter sent by Alison Aubrecht, who is deaf, to Delta Airlines. This letter was put together by Alison and T.S. Writing Services — a company I own. All my writers and editors are deaf or hard of hearing. I’m not sure if the person posting this comment about hearing editors realized that the letter had been developed and edited by all deaf people — either way, her comment was audist.

As a business owner who is also deaf, I’m always frustrated when people say, and believe, bad service is a “deaf thing.”  So many of us quickly badmouth deaf business owners or employees simply based on our experience(s) with them and/or what people say.  Even I have been guilty of this. This may be in part due to our community’s close-knit nature and how everyone knows everyone. Yet, we must be careful. The more we badmouth other people and say that it’s “nothing new about deaf people doing this,” the more we shoot ourselves in the foot. If we tell the world that deaf people are not to be trusted, then how can we expect the world to trust us?  We cannot proclaim that “deaf businesses and workers are rip-offs” and then expect the world to see us as the exception.

Ask deaf people to name other deaf people who are bad to work with or rip-offs, and you’ll get a list, especially those involved with the recent video relay service fraud mess. Yet the list of successful deaf business people and leaders is unquestionably  longer. Besides, if you go online and do a search on bad business practices, I can guarantee—yes, guarantee—that there are millions of people who provide poor service…all hearing.  Just search for reviews or referrals of mechanics, cleaning services, HVAC installers, electricians, plumbers, interpreters, technicians or any other professional.

This is why there are so many websites that seek to expose bad business practices through customer reviews and referrals: Angie’s List and Yelp are two examples. There are also television shows that capitalize upon bad business practices, such as HGTV’s “Holmes on Homes,” Food Network’s “Restaurant Impossible,” and Bravo TV’s “Tabatha Takes Over.” Each of these shows has a renowned expert go to the place of business and take care of messes either left by previous contractors or in place by current business owners. Each and every show tells the backstory, and to date, I haven’t seen a single deaf person on any of these shows. News shows like “Dateline NBC” and “20/20” have often gone undercover to expose poor business practices by different professions. Guess how many were deaf? Not one (although deaf individuals or businesses providing poor services certainly exist).

Bad businesses are not a deaf thing. Bad service delivery is not a deaf thing. Bad business practices are not a deaf thing. Nor are they a black thing, a female thing, a Jewish/Muslim/Mormon/Protestant/Catholic/religious thing, a male thing, a gay thing, a hearing thing, a whatever thing. Bad service, bad business and other bad things happen in every community.

We cannot keep killing our own opportunities by labeling our own people who are trying to earn livings—even if dishonestly. Rather, we must address people who have wronged us directly. If enough people have been ripped off by an individual, it will eventually get out. Complaints can be made to the appropriate entities, and perhaps that person will learn from the mistake—or not. It is your decision whether to patronize a business again or not. Do it based on work quality, customer service, and other factors—not based on cultural, racial, or other identities.

By saying that bad service is common among deaf people, we are doing a major, major disservice to ourselves and all the other honest, hard-working business owners and employees who are deaf. Let’s simply call it for what it is: bad business — with nothing else attached to it.

Workshop: June 29, 2013 | Deaf Disempowerment and Today’s Interpreter (New Jersey RID)

Deaf Disempowerment and Today’s Interpreter 
New Jersey Registry of Interpreters for the Deaf, Eatontown, NJ

Trudy’s thoughts:

This group was one of the most attentive, open-minded and supportive groups I’ve ever worked with. I felt so welcomed, and that really helped set the tone for me. And the group was incredibly gracious about my shameful vice: Real Housewives of New Jersey. Such kind people, indeed.

This was a bit different from previous Deaf Disempowerment presentations I had done. Usually, I do a 30-minute presentation, then the participants choose whether to attend the follow-up workshop (which takes on a think-tank format) or the other workshops the conference offers. This time, I was asked to incorporate both the presentation and workshop into a two-hour format, with all conference participants present.

An interesting challenge was that the room was a good size, but not in the right direction. The room was more wide than long, so people were on either side of me–which made for some challenging sight lines at times. My neck actually hurt from having to swivel from left to right so much.  Even so, the overall experience was very positive, and I credit the audience for this. A lot of great questions were asked, and they will be used to tweak future combined presentation-and-workshop events.

Evaluation comments:

Very excellent! Great workshop! The presenters were wonderful, knowledgeable, and professional. Thank you!

Her presentation style was excellent. Truly enjoyed her explanation and teaching style.

Excellent examples. Extremely important topic!

This would be great as an all-day workshop, open and great discussion on topics, would be great to have her back to NJ for an all-day workshop.

Gave me great tools to use to keep evaluating myself, my role and my work. Thank you for highlighting areas for me to watch out…always better to do that than regret in hindsight!

Very open feelings to presentation, not judgmental but mature perspective.

Real-life examples make our own work relevant. Sometimes I ask myself, “Could this situation ever come up in a workshop?”

Fabulous – really got to the meat of the “little indignities” that Deaf people face everyday.

Fantastic! Truly will inspire more thought and discussion on topic. Thank you!!

Workshop: June 8, 2013 | In Search of Interpreter Heart (Minnesota RID)

In Search of Interpreter Heart
(co-presented with Doug Bowen-Bailey and Paula Gajewski-Mickelson)
Minnesota Registry of Interpreters for the Deaf, St. Paul, MN

Trudy’s thoughts:

This was a last-minute request that turned out wonderfully, especially with us co-presenting together for the first time. With nearly 40 people in attendance at the MRID spring conference, Doug, Paula and I were thrilled with the overall atmosphere, participants’ open minds and everybody’s honest exploration of different topics within the Deaf and interpreter communities. What I especially liked was the opportunity to interact with participants and listening to their experiences and perspectives. One of the best parts for me was when we went into the ethical decision-making circles, which consisted of anywhere from five to ten people per circle. The first thing Paula had us do was write down our top three values–not work values, but overall values in our professional and personal lives. We had to then choose the top one out of our list. It was harder than I anticipated, because I had so many that I couldn’t figure out which ones to choose. We then shared our top value with each other, and that provided me with such a major insight into each circle participant’s perspectives and even life experiences. That was a great activity.

We three are already refining our presentation and are eager to present this again. I was, and am, honored to work with Doug and Paula especially because they are two of the most sincere, committed and fun allies I know.

Evaluation comments:

Thank you! One of the best workshops I’ve ever been to! Please offer it again for those who missed it today.

Great workshop! The presenters were wonderful, knowledgeable, and professional. Thank you!

Workshop: May 30, 2013 | Making Your Case: An Online Course in Advocacy (ADARA)

Making Your Case: An Online Course in Advocacy (presented on behalf of Commission of Deaf, DeafBlind and Hard of Hearing Minnesotans)
American Deafness and Rehabilitation Association, Bloomington, MN

Trudy’s thoughts

This online courseMaking Your Case, is such a crucial resource. It is so useful for so many things, especially legislative advocacy. Best of all, the course, available in American Sign Language, text and open captions, is available to anyone at no charge. It includes inspiring stories from grassroots leaders and real-life case studies.

Typically, this workshop is anywhere from an hour to three hours and filled with activities, but ADARA had a lightning-round format for this year’s conference. This meant I had only 30 minutes to present a chunk of key information. The interpreters were fabulous, and so were the 100-plus participants. Hopefully they will bring this course back to their communities and encourage people to participate.

Evaluation comments

  • …good presentation!
  • Very energetic.  Great interaction.  Very valuable learning.  Thank you.
  • Great stuff…loads of good info quickly
  • …overall great presentation
  • Trudy was great!
  • Nicely developed training.

Deaf-Owned Businesses: Heidi’s Bead Jewelry

trudysnecklaceI ripped open the packet excitedly. I’d wanted to buy Heidi Branch’s amazing, handmade jewelry for quite some time, but every piece I liked was always snapped up quickly by other customers.

I finally managed to order two pieces recently, and hoped they were all they seemed to be. When I received the earrings and necklace (see picture) just a couple of days later, I was pleased not only with the quality but also the packaging.  I wore the necklace a few days later, and got so many comments on it. Beautifully crafted, the necklace didn’t feel loose or as if it were going to fall apart, like a lot of handmade jewelry. The earrings were also easy to wear.

Coincidentally, I gave a presentation at a conference today, and ran into an old friend. I noticed she had a beautiful necklace on and told her I loved it. She lit up and said it was from Heidi, and that she wore it often even though she had gotten it five years ago. I told her that I had actually worn the new necklace earlier that day, and that I was in love with it.

Heidi started making jewelry when she was 14 at camp, but began selling her work about eight years ago. She has taken classes, and invests only in high-quality beads and materials. “I’ve become a regular at the local bead store, which is really convenient because every time I go in, the people who work there know who I am,” she says with a laugh.

Heidi Branch

Heidi Branch

Heidi, who lives in the Clearwater, Fla., area, says that she tries to have at least 20 designs available each month. “Every design I make is unique, one-of-a-kind,” she says. “I also make custom pieces, and can repurpose jewelry such as an old family heirloom like a brooch or necklace. I can make it into a modern necklace with the design of the customer’s choice, or do different things with it. So even though I have 20 designs available a month, I do a lot of work along with that. I love it.”

She also makes bracelets in addition to her stunning necklaces and earrings. Among the benefits of her products is that she will repair her custom jewelry immediately in the rare event that they break.

My family won’t have to struggle with what to buy me for birthdays and holidays anymore. I just want a Heidi Branch piece.

Check Heidi’s page at  www.facebook.com/HeidisBeadJewelry.

In Search of Interpreter Heart: Exploring Our Core Values

Come to a workshop on June 8! This is open to all, especially interpreters, allies and Deaf people.

{Click on the flyer for a larger image, or e-mail me for the original file.}

MRIDSpringWorkshopFlyer

The fight of her life: Ronda Kopatich-Johnson

Ronda Kopatich-Johnson was my children’s teacher aide last year in preschool, and my children went ga-ga over her. My children came home with new words every single day. I could easily identify the words that came from Ronda, because of the signing style — and that always made me smile. They ask about Ronda every day, and talk about stories she told them such as her trip to Hawaii. She is gentle, loving, and firm but so incredibly sweet and giving. I could list a million positive adjectives about her, and I still wouldn’t get to the heart of who she is. So let me share a story.

Last year, my children’s school hosted a regional basketball tournament. The school gym is straight out of a movie–it is old, with a wooden, low ceiling that volleyball players use to their advantage during matches. The bleachers shake whenever people climb them, and reverberate with amazing energy when fans cheer. During the tournament, I realized my older daughter was nowhere to be seen, and I figured she was probably in the gym basement, playing with other children. I walked down to check on her, and saw a sight I’ll never forget.

About 15, maybe 20, children — both deaf and hearing — were seated in a circle. Ronda was explaining the rules for Duck, Duck, Goose to the captivated children. I watched from a distance as she taught them and then joined in on the fun.

Nobody asked her to do this, but Ronda knew the children were in need of activities after being cooped up in the gym all day long. Never mind that she already worked with preschoolers all week, and this was her time off.  After a while, I asked if she was all right, if she needed me to get the other parents so that she could watch the game; she was, and is, a renowned basketball player, and I knew how important basketball is to her. She shook her head and said she was just fine, that she was happy to help parents, including me, get a little respite.

I couldn’t stop thinking about this amazing deed on her part, because upstairs, there were hundreds of parents enjoying the games, clueless to the fact that one woman had chosen to go downstairs and entertain children who weren’t hers.

That, my friends, is what a true role model is.

Ronda is now fighting the harshest battle of her life: cancer. Since she is not covered by her wife’s health insurance, they have to pay for her medical expenses out of pocket. She was in the hospital for more than a month, days away from death. She is now home, and slowly but surely fighting her way back to “normal” (whatever that is). Her family is amazingly devoted to her recovery, especially her wife, Kelly.

Maybe you could spare a dollar or two, and help. Go to www.giveforward.com/rondakopatichjohnsonfund and read more there.

My children are really looking forward to having Ronda back at school. I am, too.

Update: The donation website is now inactive. Ronda passed away on July 18, 2013, and fought to the very end.

An Epilogue: Can I Speak Now?

This is a follow-up to an article I was invited to write for the NAD Monograph in 1997. To read the original piece, click here.

“A year to the day I was born, PL 94-142 was created. That’s when bureaucrats began to speak for me.”


– From the 1997 “Can I Speak Now?” article 

My Can I Speak Now? piece, written over 15 years ago, is one of my most popular articles. People often tell me that what I shared resonated with them because they, too, had similar experiences and frustrations. As I reread it today, I find it interesting how my perspectives have changed only slightly. The biggest change in my perspectives—at least until 2026—is that I will speak for my deaf children, but nobody else. It fascinates me how my children’s educational experiences are already so different from mine, and yet so similar.

I have chosen to enroll my four children—the oldest being five and the youngest being one—at a deaf school, because it’s clearly the best environment for them at this point in their lives. I also love the close-knit community here. But what I am most grateful for is my children’s unfettered access to communication 24 hours a day in school and at home. This comes from a Deaf-centric—and child-centric—educational environment and home environment.

With that said, one comment I got in response to the 1997 article stands out. Back in 1998, I shared the article with a mother of a deaf six-year-old; I was her supervisor at my then-job at a nonprofit agency serving the deaf community. She was still somewhat coming to terms with her child being deaf, and had chosen an ASL environment for her child’s education.

After she read the article, I asked for her thoughts. Her response was that I “sounded so angry like most deaf people.” This was the last thing I expected her to say, especially given our shared views on deaf education and communication options. Now, in retrospective, I realize it was because she was still new to the community and didn’t yet fully understand that this article and my experiences weren’t written in anger. Rather, it was a honest look at how the educational system has been for so many deaf people. Interestingly enough, later that year during a meeting with me, she got upset at not receiving a pay raise. As I looked away at the end of the meeting, she grabbed my jaw and turned my face so I’d look at her. Looking back at that incident, I realize now she was the one dealing with anger and I happened to be the nearest outlet for her.  I’d love to talk with her today and see if she still has the same perspectives she did back then. Her child is now college-aged, and doing very well from what I understand.

Back to the point: I continue to speak only for myself, because we each have such different experiences, perspectives and needs. I only hope that my children will grow up to become the best experts on what they need—not school professionals, not my husband or me, not anyone else. When they can speak for themselves, that’s when I’ll know I’ve done my job as a parent.

Afterthoughts on disempowerment

In light of the recent presentation (and article) I provided for Street Leverage, I’ve been thinking a lot about economic disempowerment and what we need to do first. I’ve been deluged with responses from people who are thrilled that I discussed deaf disempowerment and the challenges facing us. Yet many of them are searching for solutions, as am I.

To have a solution, we have to find the root of the problem, of course (gee, I sound like my high school teacher). So, back to economic disempowerment: one of the obstacles is that there are simply not enough qualified deaf people for all the jobs out there that have to do with the deaf community. There are certainly plenty of qualified deaf people; there are just not enough of them. So, do we first focus on producing qualified deaf people? Or do we first focus on making job opportunities more accessible and more centered on qualified deaf people? Chicken or egg first?

I have my opinions—and will share it in a later blog entry—but I invite your input. What do you think should happen first?  How do we ensure that deaf people are given equal opportunities to earn the necessary education, credentials and experience? How do we carry this over into the deaf education system, which we all know is horribly fragmented?

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